I’ve been thinking a lot recently about what makes computer services and products sticky — what makes users and customers come back again and again to what you’ve built. There are lots of ways to summarize it, but when it comes to systems that help technical people run their own systems, they come for the features, but they stay for the uptime.
My father worked for many years in QA at Beckman, an American medical instruments firm. His job was to ensure that newly-manufactured centrifuge rotors would hold up when spun at thousands of RPMs. He used to tell me that the Beckman philosophy could be summarised in one sentence — “There is no substitute for quality”.
As technical lead at Loggly, responsibility for a well-engineered infrastructure ends with me. And one way to ensure the system is designed and implemented well is to stay as close as possible to the code, ensuring that the team and I write quality software.
But it can be difficult to complete the design and implementation of the features I am responsible for, ensure that what the team produces is well-implemented, and understand every line of code — there is only so much time in the day.